1. There is no WIFI/Internet except for staff.
2. There are long waits standing with no seating at all transfers.
3. At the final destination if you did not book transfers through Rocky Mountaineer you are on your own with no assistance.
4. While waiting for departure there is no refreshment and not even water. Bring your own.
5. On departure wake-up call can be as early as 5 AM. There is no set definite schedule.
6. Onboard seats do NOT recline.
7. Featured hotels have limited electrical outlets and some have no USB ports.
8. Trains have no set schedule so you cannot plan anything. Trains frequently 2 to 3 hours later than expected. You arrive too late for dinner sometimes.
9. Due to an unknown arrival time unable to schedule the Covid test to return to the USA. The test MUST be scheduled online with an appointment within a 24-hour window prior to flying home. May have to wait up to 48 hours for an appointment dependent on tourist demand. Rocky Mountaineer provides no assistance or help in this manner.
10. Staff will tell you they cannot give you any accurate information and cannot guarantee anything. Offices and personnel at the hotels they use are either nonexistent or have hours that don't do you any good. They also do not answer the phone and their voice mail box is always full.
9. Due to an unknown arrival time unable to schedule the Covid test to return to the USA. The test MUST be scheduled online with an appointment within a 24-hour window prior to flying home. May have to wait up to 48 hours for an appointment dependent on tourist demand. Rocky Mountaineer provides no assistance or help in this manner.
10. Staff will tell you they cannot give you any accurate information and cannot guarantee anything. Offices and personnel at the hotels they use are either nonexistent or have hours that don't do you any good. They also do not answer the phone and their voice mail box is always full.
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