1. There is minimal to no help for the disabled or elderly
2. The seat configuration is schizophrenic. Every other seat is reversed front and back and is separated by a screen that is only up in flight. Due to the nature of the construction your area around your legs is contracted side to side and clausterphobic. Middle seats have no screen so you may be sleeping on the entire flight next to a stranger.
3. The personal drawer is generally inaccessible except for takeoff and landing
4. Hand-held controller to control entertainment system is behind your shoulder and head and difficult to access. The buttons are not marked so it is impossible to see how to use it. Additionally the one USB charging port in the same area making it difficult for access. There is an additional 110V plug by the personal drawer and is inaccessible as well as being turned off during takeoff and landing
5. Seats lay flat and have a foot stool which allows you to lay down flat but it is not a lay flat bed and is very narrow making the only position lying on your back best.
6. Overall the equipment is worn and some does not operate as intended. I overheard some seats don't go back to flat and British Air does not offer adequate compensation if this happens.
7. The entertainment system and TV and food tables are difficult to remove in that they are stuck because their old and you have to get your fingernails in there to pull them out.
8. Every window seats face backwards and some do not have isle access so you have to walk over the person on the aisle when they're laying flat to get out.
9. Food was not particularly good and no where close to what is represented on the YouTube videos.
10. The crew spends a lot of time checking seat belts every time the lights come on including waking you if you are sleeping to check your seat belt. Crew seems untrained to handle sick passengers and offered minimal help.
11 The amenity bag were one of the cheapest I have ever seen. The zipper breaks the minute you open and the products are extremely small amounts and not enough for the flight.
12. You are charged for seat assignment prior to 24 hour check in time despite paying thousands of dollars for the ticket.
13. In my opinion the YouTube videos recommending this class of service are obviously paid advertisements and not honest evaluations.
14. The Boeing 777 wide-body we flew on was not a comfortable plane. I highly recommend the Boeing 787 Dreamliner as the best wide body for long-haul flights if you can do it.
Overall business class on British Air for their Club World Seats are uncomfortable, inadequate, and provide no worthy amenities to make you comfortable. For the amount of money spent you can do better on another airline.
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